Ellavita Refund Policy
Thank you for choosing EllaVita! We strive to provide you with high-quality products to support your health and well-being. We understand that individual experiences may vary, and we want to ensure your satisfaction with our products. Please read our refund policy carefully:
1
Trial period
We encourage our customers to try EllaVita products for a minimum of 8 weeks to allow sufficient time for the potential benefits to be experienced.
2
Refund Eligibility
If you are not satisfied with your EllaVita product after using it for at least 8 weeks, you may apply for a refund within 60 days from the date of purchase.
3
Refund Request Process
To request a refund, please contact us at support@ella.helth. Provide your order number, the reason for your dissatisfaction, and any relevant details. Our customer support team will guide you through the process.
4
Lost/Stolen Packages
EllaVita is not responsible for lost or stolen packages. If you encounter such an issue, please file a claim directly with the carrier to address the matter promptly.
5
Refund Amount and Method
The refund will be issued for the amount paid for the product(s) to the original form of payment used for the purchase.
6
Return of Products
Unless otherwise instructed by our customer support team, you do not need to return the bottle(s) to receive the refund. We value your convenience and trust in our refund process.
7
Non-Refundable Items
Shipping fees are not refundable. We appreciate your understanding and cooperation with our refund policy. If you have any questions or concerns, feel free to reach out to our customer support team at support@ella.health. Thank you for choosing EllaVita. Your satisfaction is our priority.
8
Contact Us
If you have any questions about these Terms or our Services, please contact us at support@ella.health